LEGAL_REFUND
Refund Policy
This Refund Policy explains refund handling for different checkout platforms. Orders purchased through a third-party checkout platform follow the corresponding platform's refund, chargeback, and dispute process. Other methods are subject to the applicable rules below.
Scope
This Refund Policy applies to API usage packages or related services purchased through this platform. If an order is processed by a third-party Merchant of Record, payment, refunds, chargebacks, taxes, and disputes are governed first by the corresponding third-party checkout platform's terms and process. Other manual or non-third-party-platform methods follow the remaining rules in this policy.
Service unavailability
If an issue caused by the platform prevents users from normally using purchased services, users may request a refund or compensation through support. We will review the impact, duration, used usage, and unused usage credits when handling the request.
Third-party checkout platform orders
For orders purchased through a third-party checkout platform, the corresponding platform acts as Merchant of Record and handles payment, tax, refunds, chargebacks, and payment disputes. Users may request a refund through the corresponding platform's order email, customer portal, or our support. We can help verify the account and unused usage credits, but final processing follows the corresponding platform's workflow, review result, and service availability.
Non-refundable items
Actually consumed token/API usage, completed services, used credit, gifted credit, promotional credit, reward credit, issues caused by the user's own network/device/client configuration, consumption caused by leaked API keys or accounts, and restrictions caused by violation of the Terms of Service or Acceptable Use Policy are usually not refundable unless mandatory applicable law provides otherwise.
Third-party fees and price fluctuations
Fees charged by third-party payment channels or other third parties, including payment fees, exchange-rate differences, or payment channel deductions, are usually outside the refundable scope of this platform. For orders completed through a third-party checkout platform, payment fees, taxes, refunds, and chargeback handling follow the corresponding platform's terms and process.
How to request a refund
When requesting a refund, users should provide their account email, order number, purchase records, issue description, and necessary supporting materials through support channels. The platform will review the request after receiving complete materials and inform the user of the result within a reasonable time.
Refund method
Refund method and timing for third-party checkout platform orders are handled by the corresponding platform. For other methods, if a refund is approved, the platform will prioritize refunding through the original payment channel. If the original channel is unavailable, a third-party platform stops service, force majeure occurs, or other factors outside this platform's control prevent processing, refunds may be delayed, fail, or require another reasonable method agreed by both parties.
Refund restrictions for violating accounts
For accounts restricted or terminated due to fraud, chargeback abuse, misuse, violations of the Terms of Service, violations of the Acceptable Use Policy, or legal requirements, the platform may refuse refunds or suspend refund review unless mandatory applicable law provides otherwise.
Third-party payment review and external risks
For orders completed through a third-party checkout platform, if a refund request is verified as eligible, this platform will help submit or support the refund request. However, whether a refund can be executed, the arrival time, original-payment-method refund availability, risk review, and dispute handling are subject to the corresponding third-party platform, bank, or payment channel's review result and service availability. If a refund is delayed, fails, or cannot be returned through the original channel because of third-party review rejection, account or channel freezes, service interruption, settlement abnormalities, force majeure, or other factors outside this platform's control, this platform is not responsible for refund obligations beyond amounts that are actually recoverable or processable, and both parties may discuss another reasonable handling method.