LEGAL_PRIVACY
Privacy Policy
This Privacy Policy explains how ShenwenAI collects, uses, stores, and protects personal data when users register, purchase usage packages, create API keys, call APIs, visit the website, or contact support.
Information we collect
We may collect account email, login and verification data, user UUID, API key identifiers, request times, model names, token usage, status codes, error messages, usage credit changes, purchase orders, payment status, support communications, device and browser information, IP address, access logs, and security risk-control records. We do not ask users to submit sensitive personal data inside model requests.
Cookies and local storage
We may use cookies, local storage, or similar technologies to maintain login sessions, remember language preferences, improve security, analyze service availability, and prevent abuse. Users can manage cookie settings in their browser, but disabling necessary cookies may cause login, account management, or security features to stop working.
How we use information
We use information for account registration and login, identity verification, API key management, usage statistics, usage credit deduction, order processing, customer support, troubleshooting, security risk control, abuse detection, legal compliance, and service improvement.
Third-party sharing
To provide the service, we may share limited information with necessary third-party providers, such as third-party checkout platforms, cloud and database providers, email services, logging and monitoring services, and upstream model or API service providers. We share information only as necessary for service delivery, payment processing, troubleshooting, security, compliance, or legal requirements.
Data retention
Account, order, usage credit, and usage records are retained while the account exists and for a reasonable period after account closure to support accounting, refunds, dispute handling, security audits, and legal compliance. Security logs, error logs, and risk-control records are generally cleaned up or anonymized according to operational needs unless law, disputes, or security incidents require longer retention.
User rights and deletion requests
Users may contact support@shenwenai.com to request access, correction, export, or deletion of personal data. To protect account security, we may require identity verification. Some data may continue to be retained for the necessary period for accounting, legal compliance, refunds, dispute handling, security risk control, or abuse prevention.
Data security
We use access controls, least privilege, encrypted transmission, log auditing, and key protection measures to reduce the risk of leakage, misuse, or unauthorized access. No internet service can guarantee absolute security, and users should also protect their account, password, and API keys.
Contact
For questions about this Privacy Policy or personal data processing, please contact support@shenwenai.com first. Telegram support is also available at @shenwenai_support.